Welcome to Games.lol support information page

 

Found a bug? Have an issue that needs to be fixed?

Check out the frequently asked questions below.


Where can I find the games I have downloaded if I accidentally deleted the game icons on my desktop?
What are the requirements to install a game from Games.lol?
How to run DxDiag diagnostic?
What should I do if the game does not run?
The game loading screen disappeared during installation. What should I do?
The game does not load after I click on the game icon.
How do I find and play other games from Games.lol?
How can I get in touch with Games.lol?



 
 
 


Where can I find the games I have downloaded if I accidentally deleted the game icons on my desktop?

You will need to re-download the exe of the game you are intending to play from Games.lol again and the game icon will reappear on your desktop.


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What are the requirements to install a game from Games.lol?

Minimum system requirements

  • Microsoft Windows 7 and above
  • Intel or AMD Computer Processor
  • At least 2GB of computer memory RAM
  • 4GB of free hard disk space available
  • GPU with OpenGL 2.0+ support (update graphic driver if possible)
  • You must be an Administrator of your PC in order to install.
  • The PC must have a broadband connection to access games, accounts and related content.

Recommended system requirements

  • Microsoft Windows 10 and above
  • Intel Core i5 or higher processor with virtualization extensions enabled in the BIOS
  • 8GB of computer memory RAM or higher
  • 40 GB of free hard disk space available
  • Graphics: Intel HD 5200 (benchmark 750) or higher
  • You must be an Administrator of your PC in order to install.
  • The PC must have a broadband connection to access games, accounts and related content.

Prerequisites for Mac install

  • Mac OS Sierra or higher
  • At least 4GB of computer memory RAM
  • 4GB of free hard disk space available
  • Latest updates from App Store app on your Mac
  • Updated graphics drivers from the graphic manufracturer
  • You must be an Administrator of your Mac in order to install.
  • The PC must have a broadband connection to access games, accounts and related content.

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How to run DxDiag diagnostic?

How to Run DxDiag:

  1. Press the Windows key and type “dxdiag” in the Search box.
  2. Click on dxdiag.exe
    Run DXDiag

    Type dxdiag

  3. When DxDiag runs, check to see if there’s a button that says “Run 64-bit DxDiag”. If there is, click it. If that button doesn’t appear, go to step 6.
    run64bit_dxdiag

    Run 64bit DXdiag

  4. You will see a green progress bar on the bottom left of the DirectX Diagnostic Tool window while the program is gathering information.
  5. When the progress bar, disappears, it means your report is ready.
  6. Click on “Save All Information”.
    saveall_info

    Click on Save all information

  7. Save the file to your desktop (make sure it’s saving as a text file)
  8. Click “Exit”
  9. Attach the file you have just saved into an email to us, stating the name of the game in the subject head of the email.

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What should I do if the game does not run?

If the game does not run after you have downloaded it from our website or any other distribution sites, it may be a hardware issue.
We will require you to send us a copy of your DxDiag report for further investigation.


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The game loading screen disappeared during installation. What should I do?

If your game loading screen disappears while the game is still installing, it may be a hardware issue. We will require you to send us a copy of your DxDiag report for investigation.


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The game does not load after I click on the game icon.

If your game does not load after clicking on the game shortcut, it may be a hardware issue.
We will require you to send us a copy of your DxDiag report for investigation.


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How do I find and play other games from Games.lol?

There are a couple of ways in which you can find new games from Games.lol.

  • Via the Games.lol icon on your desktop
  • Via the Games.lol icon that is pinned on your taskbar
  • Go to our site directly from your desktop browser

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How can I close the game if I want to stop playing?

Move your cursor to the top right of your monitor and you will see a navigation bar with the X button. Click on it and you will successfully close the game.


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How can I get in touch with Games.lol?

You can contact us at our Contact Us form if you have any questions or inquires regarding our product(s).


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