Welcome to Games.lol support information page

Found a bug? Have an issue that needs to be fixed?

Check out the frequently asked questions here on the support page.


Where can I find the games I have downloaded if I accidentally deleted the game icons on my desktop?

What are the requirements to install a game from Games.lol?

How to run DxDiag diagnostic?

What should I do if the game does not run?

The game loading screen disappeared during installation. What should I do?

The game does not load after I click on the game icon.

How do I find and play other games from Games.lol?

How can I close the game if I want to stop playing?

How can I get in touch with Games.lol?

How do I disable Hyper-V in Windows?

How do I uninstall the Games.lol Game Player?

Why do I need to sign-in to my Google account?

How can I use non-gmail ID to sign in on Games.lol?



Where can I find the games I have downloaded if I accidentally deleted the game icons on my desktop?

You will need to re-download the exe of the game you are intending to play from Games.lol again and the game icon will reappear on your desktop.


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What are the requirements to install a game from Games.lol?

Minimum system requirements

  • Microsoft Windows 7 and above
  • Intel or AMD Computer Processor
  • At least 2GB of computer memory RAM
  • 4GB of free hard disk space available
  • GPU with OpenGL 2.0+ support (update graphic driver if possible)
  • You must be an Administrator of your PC in order to install.
  • The PC must have a broadband connection to access games, accounts and related content.

Recommended system requirements

  • Microsoft Windows 10 and above
  • Intel Core i5 or higher processor with virtualization extensions enabled in the BIOS
  • 8GB of computer memory RAM or higher
  • 40 GB of free hard disk space available
  • Graphics: Intel HD 5200 (benchmark 750) or higher
  • You must be an Administrator of your PC in order to install.
  • The PC must have a broadband connection to access games, accounts and related content.

Prerequisites for Mac install

  • Mac OS Sierra or higher
  • At least 4GB of computer memory RAM
  • 4GB of free hard disk space available
  • Latest updates from App Store app on your Mac
  • Updated graphics drivers from the graphic manufracturer
  • You must be an Administrator of your Mac in order to install.
  • The PC must have a broadband connection to access games, accounts and related content.

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How to run DxDiag diagnostic?

How to Run DxDiag:

  1. Press the Windows key and type “dxdiag” in the Search box.
  2. Click on dxdiag.exe

    Run DXDiag

    Type dxdiag

  3. When DxDiag runs, check to see if there’s a button that says “Run 64-bit DxDiag”. If there is, click it. If that button doesn’t appear, go to step 6.

    run64bit_dxdiag

    Run 64bit DXdiag

  4. You will see a green progress bar on the bottom left of the DirectX Diagnostic Tool window while the program is gathering information.
  5. When the progress bar, disappears, it means your report is ready.
  6. Click on “Save All Information”.

    saveall_info

    Click on Save all information

  7. Save the file to your desktop (make sure it’s saving as a text file)
  8. Click “Exit”
  9. Attach the file you have just saved into an email to us, stating the name of the game in the subject head of the email.

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What should I do if the game does not run?

If the game does not run after you have downloaded it from our website or any other distribution sites, it may be a hardware issue.
We will require you to send us a copy of your log reports for further investigation. The log file is located at <User Name>/AppData/Local/MobiGame/Logs folder. Please extract all the logs inside this folder and send it to us.


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The game loading screen disappeared during installation. What should I do?

If your game loading screen disappears while the game is still installing, it may be a hardware issue. We will require you to send us a copy of your DxDiag report for investigation.


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The game does not load after I click on the game icon.

If your game does not load after clicking on the game shortcut, it may be a hardware issue.
We will require you to send us a copy of your DxDiag report for investigation.


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How do I find and play other games from Games.lol?

There are a couple of ways in which you can find new games from Games.lol.

  • Via the Games.lol icon on your desktop
  • Via the Games.lol icon that is pinned on your taskbar
  • Go to our site directly from your desktop browser

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How can I close the game if I want to stop playing?

Move your cursor to the top right of your monitor and you will see a navigation bar with the X button. Click on it and you will successfully close the game.


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How can I get in touch with Games.lol?

You can contact us at our Contact Us form if you have any questions or inquires regarding our product(s).


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How do I disable Hyper-V in Windows?

Since our games uses virtualization technology in order to operate on your desktop PC or Mac, other virtualization tools like Hyper-V, VirtualBox or VMWare workstation or player may affect the performance while running the games. By disabling Hyper-V will improve the performance of the game significantly.

You can disable Hyper-V on your PC by following the steps shown below.

1. Go to Control Panel → Programs → Turn Windows Features on or off
2. Uncheck Hyper-V settings, and click OK.

Disable-Hyper-V

Windows Feature will apply the changes and will request to restart your PC. Allow Windows to restart your PC to apply the changes.

Once Hyper-V is disabled, the games will be able to run much smoother.


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How do I uninstall the Games.lol Game Player?

We are sad to hear that you no longer want to play our wonderful games. Nevertheless, we respect your decision for removing us from your computer. You can follow the below steps to uninstall Games.lol Player on your PC by following the steps shown below.

1. Click on the Start logo → Settings and choose the Gear icon as shown.

Uninstall from start menu

2. Type in App in the search bar and click on Apps & Features.

Uninstall Game Player from Settings

3. Type in Mobigame in the search bar and click on Mobigame. Click on uninstall.

Uninstall Game Player from App & Features

Follow the onscreen instruction to complete the uninstallation process.

Should you decide to change your mind, you are welcome to visit us again to install our games.


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Why do I need to sign-in to my Google account?

The games in Games.lol requires Google services to get the latest game content updates, save their game progress to their Google account, or even purchase in-game items. With a Google account, you can also access thousands, thousands of games available in our library.

Here is how to log in to Google Account.

1. After installing our game, click on the Login with Google button as shown.

Games.lol Login Prompt

2. Enter your Google email.

Games.lol Login with Google Email

3. Please enter your password.

Games.lol Login with Google Password

After entering your password, Games.lol will sign in to your Google account from your computer.

Games.lol Signing in to Google

Follow the onscreen instruction to complete the game installation process.


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How can I use non-gmail ID to sign in on Games.lol?

If you do not have a gmail account, and would like to create a Google account with your non-gmail email address. Here are the steps;

1. After installing our game, click on the Create Free Account button as shown.

Games.lol Login Prompt

2. Enter your First and Last Name in the fields.

3. Under the Username @gmail.com is a link that says Use my current email address instead, when clicked, will allow you to use your alternate email address.

Games.lol Login Create Account

5. Key in your non-gmail id in the box.

Games.lol Login Use own Email

6. Fill in the rest of the form and click Next button.

One you have created your account, you can continue following the instruction sent to your email address that you have submitted for further confirmation.

Once done, you can then use your non-gmail ID in Games.lol.


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